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10 Small Business Thank You Messages For Customers
When was the last time you thanked your customers? We don’t mean offhandedly tossing out a “thanks!” toward their back as they walk out the door. We mean an intentional, thoughtful thank you message sent for the express purpose of showing your customers how much they mean to you.
If it’s been a while, you may want to pick up the slack. Consider that recent data from the U.S. Small Business Administration reveals that 68% of customers polled responded that they left a business because they didn’t feel appreciated. That’s compared to only 14% that quote product or service dissatisfaction as the deal-breaking factor. Appreciative customer service can be the difference between unmanageable churn and a solid, growing customer base.
How can you say thank you meaningfully? Read on.
10 THANK YOU MESSAGES FOR SMALL BUSINESS CUSTOMERS
Customer thank-yous don’t need to be longwinded. A few choice sentences are all it takes to cement long-term customer relationships. Try these on for size.
For a Recent Purchase
Dear Mr. Johnson,
Thank you for your recent purchase!
We’re tickled that you chose our product out of our pool of competitors. We work hard to offer the finest products available, and its always enlivening when a new customer recognizes the value we provide.
It’s a unique pleasure to have the chance to service your account and we look forward to a long and mutually profitable relationship. If there’s anything else we can do, let us know.
For a Longtime Customer
We like to periodically thank our longtime customers for all the value they bring to our business, and this year we noticed that you’re coming up on your ten-year anniversary! How thrilling to know that we’ve kept you as a satisfied customer for that long. It’s consistent customers like you that allow us to keep doing what we do. Thank you from the bottom of our hearts. Looking forward to ten more years!
With humble gratitude,
For a Gracious Referral
Thanks so much for the recent referral! It means a lot that you trust us enough to pass our name on to your contacts. Rest assured we’re endeavoring to provide them the same stellar service that provoked your referral in the first place.
It’s moments like this when everything we’re doing feels worth it, and that we’re making a positive impact. Thanks again for helping us get the word out!
Your friends at [company name],
For a Particularly Large Purchase
Dear Ms. Conners,
Your purchase order arrived yesterday, and imagine our surprise when we looked at the details; it’s a significantly larger order than you usually make. We wanted to extend our deepest appreciation, not only for your continued business but also for this vote of confidence in our abilities. We promise we won’t let you down.
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For a Glowing Review
It’s customers like you that make it all worth it. We saw the glowing review you left us on our Google Business listing and it really touched our heart. Thanks not only for taking the time to jot your thoughts down but also for being so generous with your praise. We work fastidiously to try and live up to the benchmark you feel we’ve set. Thanks for helping us out!
Keeping up the hard work,
For a Forgiving Customer
Dear Mrs. Michaelson,
To ere is human, sure, but we made a big mistake. I know our sales rep has already patched things up with you, but I wanted to send a quick message as well, expressing our solemn thanks for giving us a second chance. We’ve always appreciated your business, and it’s pleasing that we’ll get the chance to continue working with you. Thanks for being so understanding!
Earning your trust back every day,
For a Patient Customer
I understand we finally got you squared away! Thanks for being so patient with our recent supply chain problems. We’ve built a system with multiple redundancies, but sometimes even that’s not enough to keep the pipeline open. I’m glad our delays didn’t cause you any major problems. We’re working to permanently patch the holes we discovered so that we can prevent similar issues in the future.
Thanks for sticking with us!
For a Helpful Customer
Dear Ms. Murphy,
This letter sends our deepest gratitude for the assistance you gave us with the Davidson pitch. The depth of information you provided, and your willingness to share sensitive business details allowed us to craft a powerful case study. It’s certain that your help was critical in landing the business, so thank you from the bottom of our hearts!
With fondest appreciation!
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For Being Understanding
Dear Mr. Lamont,
I wanted to send you a message as quickly as possible to thank you for being so understanding about our recent accounts shake-up. We had a number of new account supervisors that didn’t yet understand our systems. As a result, accounts like yours slipped through the cracks. We’ve already rectified the situation and credited your account for the missed shipment. We wouldn’t have blamed you for getting extremely upset, but you didn’t, and we thank you.
For Coming Back After and Absence
It was so great to hear from you again! I’m so happy that you’ve decided to give us another try. I know you were interested in seeing what our competitors might be able to do for you, so it’s lovely to see you back. I assume that means you found that they weren’t the replacements you thought they might be. Rest assured that you won’t be disappointed by your decision.
Thanks for coming back!
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HAVE YOUR SMALL BUSINESS THANK YOU MESSAGES HANDWRITTEN AUTOMATICALLY!
Businesses that embrace gratitude find that they develop deeper, longer-lasting customer relationships. But creating all of those handwritten thank you notes takes your people away from their normal responsibilities. Simply Noted is the better way to send handwritten thank you notes.
We offer automated handwritten cards created by advanced handwriting machines using real ballpoint pens and proprietary, AI-powered smart fonts. All you have to do is type your message and mailing address into our simple online ordering tool, and your customer will receive a warm, fully convincing handwritten thank you card in the mail. It couldn’t be easier to say thank you when it makes a difference.